1. Information We Collect
Information You Provide to Us
When you contact us through the Website, request a call, schedule an appointment, call, text, or email us, you may provide information such as:
- Name
- Telephone number
- Email address
- Information included in a message or inquiry
- Appointment information
- Information you voluntarily provide when discussing Medicare or insurance needs
Please do not submit sensitive medical, financial, Social Security, Medicare identification, or other highly sensitive information through the general website contact form.
2. Information Collected Automatically
When you visit the Website, we and service providers we use or may use may automatically collect certain technical information, such as:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Referring website or source
- Approximate geographic location derived from an IP address
- Date and time of visits
- Interactions with Website features
- Advertising or analytics identifiers
This information may be collected through server logs, cookies, pixels, tags, and similar technologies.
3. How We Use Information
We may use information collected through the Website to:
- Respond to your request for information or assistance
- Contact you when you request a call or appointment
- Provide Medicare and insurance-related assistance
- Schedule and manage appointments
- Operate, maintain, secure, and improve the Website
- Understand how visitors use the Website
- Measure the effectiveness of our marketing and advertising
- Detect fraud, spam, abuse, or security threats
- Maintain business records and comply with applicable legal and regulatory obligations
Submitting a request through the Website does not obligate you to enroll in an insurance plan.
4. Medicare and Insurance Information
Espino Insurance Group is an independent insurance agency and is not affiliated with or endorsed by the U.S. government or the federal Medicare program.
Information you provide when requesting Medicare assistance is used to respond to your inquiry and provide the services you request.
We do not sell your Medicare beneficiary information as a consumer lead.
Where applicable, Medicare beneficiary information will not be shared with another third-party marketing organization for Medicare Advantage or Part D marketing or enrollment purposes without any consent required by applicable Medicare rules.
5. Phone, Text, and Email Communications
If you submit your contact information and request that we contact you, Espino Insurance Group and its representatives may contact you using the telephone number or email address you provide in response to your request.
Consent to be contacted is not a condition of purchasing or enrolling in an insurance product.
Message and data rates may apply to text messages.
You may ask us to stop non-required communications at any time.
6. Appointment Scheduling and Setmore
We use Setmore as a third-party appointment scheduling service.
When you select an appointment scheduling link on EspinoMedicare.com, you may be directed to Setmore's website. Information you provide through Setmore is processed through Setmore's services and may also be provided to Espino Insurance Group for purposes of scheduling and managing your appointment.
Setmore's collection and processing of information is also subject to its own privacy practices and policies.
7. Cookies and Similar Technologies
EspinoMedicare.com uses or may use cookies, pixels, tags, and similar technologies to operate the Website, understand Website usage, measure advertising effectiveness, and improve our services.
These technologies may collect information about your browser, device, Website interactions, referral source, and other technical information.
Some technologies may be provided by third parties, including analytics and advertising providers.
Browser settings and other privacy controls may allow you to limit or block certain cookies. Disabling cookies may affect some Website functionality.
8. Google Analytics and Google Services
We use or may use Google Analytics and other Google measurement or advertising services to better understand Website traffic and how visitors interact with EspinoMedicare.com.
Google Analytics and related technologies may collect information such as device and browser information, approximate location, pages viewed, referral information, interactions with the Website, and other technical identifiers.
We do not intentionally send names, telephone numbers, email addresses, Medicare identification numbers, or other information that directly identifies you to Google Analytics.
Google may process information collected through its services in accordance with Google's own privacy policies and terms.
Depending on the services enabled, Google technologies may also be used for conversion measurement, advertising measurement, or audience-related functions.
Users may have options available through browser settings, Google's privacy controls, or Google-provided opt-out tools to limit certain forms of data collection or advertising personalization.
9. Meta Pixel and Meta Business Tools
We use or may use Meta Pixel and other Meta Business Tools provided by Meta Platforms, Inc. to measure Website activity and the effectiveness of advertising on platforms such as Facebook and Instagram.
These technologies may collect information about your browser or device and actions taken on the Website, such as visiting a page or completing certain Website actions.
We do not intentionally configure Meta Pixel to receive sensitive information submitted through our Medicare inquiry forms.
Meta may process information collected through its technologies in accordance with Meta's own privacy policies and terms.
You may have privacy and advertising controls available through your Meta account, browser, device, or other privacy tools.
10. Advertising and Conversion Measurement
We may use advertising platforms and measurement technologies to understand whether an advertisement resulted in a Website visit, inquiry, telephone call, or other action.
We may also use aggregated or de-identified information to evaluate advertising performance.
The use of advertising technologies does not mean that information submitted in a Medicare inquiry is sold to advertisers.
11. How We Share Information
We may share information when reasonably necessary with service providers that help us operate our business, Website, communications, appointment scheduling, security, analytics, or advertising.
Examples may include:
- Website and hosting providers
- Email and communication providers
- Appointment scheduling providers
- Analytics providers
- Advertising and measurement providers
- Technology and security providers
These providers may process information on our behalf or under their own applicable terms and privacy policies.
We may also disclose information when required by law, regulation, legal process, or when reasonably necessary to protect our rights, customers, business, or Website.
We do not sell personal information submitted through our Medicare inquiry form as consumer leads.
12. Data Security
We use reasonable administrative and technical measures designed to protect personal information.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Please avoid sending highly sensitive personal information through the Website's general contact form.
13. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain appropriate business records, meet regulatory or legal requirements, resolve disputes, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and the reason it was collected.
14. Third-Party Websites and Services
EspinoMedicare.com may contain links to third-party websites or services, including Setmore, Medicare.gov, insurance companies, and other resources.
When you leave EspinoMedicare.com, the privacy practices of the third-party website or service apply. Espino Insurance Group is not responsible for the privacy practices of websites or services we do not control.
15. Children's Privacy
EspinoMedicare.com is intended for adults seeking Medicare and insurance-related information and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through the Website.
16. Your Privacy Choices
Depending on your location and applicable law, you may have rights or choices regarding certain personal information.
You may contact us to request information about personal information you have provided directly to us, request a correction, or request deletion where applicable and where we are not required to retain the information for legal, regulatory, or legitimate business purposes.
You may also use browser, device, Google, Meta, or other third-party privacy settings to control certain cookies, analytics, or advertising technologies.
17. Changes to This Privacy Policy
We may update this Privacy Policy as our Website, technology, services, legal obligations, or privacy practices change.
When changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised.
18. Contact Us
If you have questions about this Privacy Policy or the information you have provided through EspinoMedicare.com, please contact:
Espino Insurance Group
520 Pecan Boulevard, Suite 102
McAllen, Texas 78501
Phone: (956) 455-9981
Email: espinomedicare@gmail.com
Espino Insurance Group is an independent insurance agency and is not affiliated with or endorsed by the U.S. government or the federal Medicare program.